Privacy Policy 333ok — Your Data, Our Responsibility

At 333ok, we understand how important privacy is to every user. When you register and use our platform, you are trusting us with your personal information — and we take that trust very seriously. This Privacy Policy is crafted to ensure you always know what happens with your data, without any confusing legal jargon. We believe transparency is the foundation of long-term trust.

1. Introduction & Scope of This Policy

This Privacy Policy applies to all users who access or use the 333ok platform via the official website, mobile app, or any related services we operate. It provides a comprehensive overview of our data protection practices.

By using 333ok's services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the platform. This policy should be read together with Terms and Conditions for a full overview of your rights and responsibilities as a 333ok user.

333ok operates in accordance with international data protection standards and complies with the Malaysia Personal Data Protection Act (PDPA) and applicable related regulations. We regularly review and update this policy whenever there are changes to our practices or legal requirements.

2. Information We Collect

We collect information from you in several ways — directly when you register or use the platform, automatically as you browse our site, and occasionally through trusted third-party sources.

Information you provide directly:

• Registration information: Full name, date of birth, phone number, email address and password.
• Identity verification (KYC): A copy of your identity card, passport or other official document required to verify your identity.
• Financial information: Details of the payment methods you use for deposits and withdrawals — including bank account numbers, bank names, and e-wallet phone numbers.
• Contact information: Full address for verification and compliance purposes.
• Communications with us: Live chat conversation records, support emails and any feedback you submit to our team.

Automatically collected information:

• IP address, device type, operating system, and browser version.
• In-platform activity data — pages visited, games played, session duration, and usage patterns.
• Cookie data and similar tracking technologies to enhance the user experience.
• Transaction logs including date, time, amount, and transaction type.

3. How We Use Your Data

The information we collect is used solely for legitimate purposes directly related to the operation of the 333ok platform. We do not use your data for unrelated purposes without your consent.

• Account management: Creating and maintaining your user account, processing registrations, and verifying identity through the KYC process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Platform security: Detecting and preventing fraud, money laundering, unauthorized access, and any suspicious activity that could compromise the security of the platform and other users.
• Legal compliance: Fulfilling our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements and reporting to authorities when required.
• Customer support: Providing accurate and relevant assistance when you contact our support team.
• Marketing communications: Sending promotional offers, bonus notifications and the latest platform news — only if you have given consent to receive such communications.
• Service improvements: Analyzing usage data to understand user needs and continuously improve platform features.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

4. Sharing Information with Third Parties

333ok does not sell, rent, or trade your personal data. However, there are limited situations where we need to share your information with certain parties:

• Payment service providers: The payment gateway providers we use require limited transaction information to process your deposits and withdrawals. All such providers are bound by strict data protection agreements.
• Game software providers: Third-party gaming companies that provide content within our platform receive only the data necessary to function — and are not permitted to use it for any other purpose.
• Regulatory authorities: We are required to share certain information with licensing authorities, law enforcement agencies, or other regulatory bodies when mandated by law.
• Identity verification services: Third-party KYC and AML providers that assist us in verifying user identities and ensuring compliance.
• Business transfers: In the event of a merger, acquisition or asset sale, user data may be transferred as part of that transaction, with prior notice given to users.

In all data-sharing instances, we ensure that the receiving party is bound by confidentiality and data protection obligations equal to or stricter than our own standards.

5. Data Security & Protection Measures

We continuously invest in enterprise-grade security infrastructure to ensure your personal data remains protected at all times. The following are the key security measures we implement:

• 256-bit SSL encryption: All data communications between your device and our servers are secured with bank-grade SSL encryption, ensuring no third party can intercept or read your data in transit.
• Encryption of data at rest: Sensitive data stored in our databases — including financial information and KYC documents — is encrypted using current encryption algorithms.
• Layered access controls: Access to user data is granted only to staff who require it to perform their duties, in accordance with the principle of "minimum privilege".
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect intrusion attempts, unauthorised access and any system anomalies.
• Regular security audits: We conduct regular security audits and penetration testing by independent third parties to identify and address any vulnerabilities.
• Two-factor authentication (2FA): We offer 2FA for all user accounts as a strongly recommended additional layer of security.

6. Cookies & Tracking Technologies

333ok uses cookies and similar tracking technologies to enhance your experience on the platform. Below is an explanation of the types of cookies we use:

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect platform functionality. Analytical and performance cookies can be disabled without impacting your core experience.

7. Your Rights as a User

Under applicable data protection laws, you have the following rights regarding the personal data we hold. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, contact our privacy team via email at [email protected] or through the platform's live chat. We will process your request within 30 working days. Please note that some requests may be subject to specific conditions based on our legal obligations.

8. Data Retention Period

We retain your personal data for as long as necessary for the purposes stated in this policy or as required by law. The following are general data retention guidelines:

• Active account data: Retained throughout the active period of your account plus the minimum period required by law.
• Transaction records: Retained for a minimum of 7 years for financial and tax compliance purposes.
• KYC documents: Retained for 5 years after the business relationship ends to meet anti-money laundering requirements.
• Communication logs: Support conversation records are retained for 2 years for quality control and dispute resolution purposes.
• Cookie data: Depending on the cookie type as described in Section 6 — ranging from session-length to 1 year.

Once the retention period has expired and there is no legal requirement to retain the data, we will securely delete or anonymise your data using industry-recognised methods.

9. Changes to This Privacy Policy

333ok reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, or new legal requirements. When significant changes occur, we will notify you via:

• A notice displayed on the platform's homepage for at least 14 days before the changes take effect.
• Email notification sent to the address registered in your account.
• In-app notifications on the 333ok mobile app for users who have enabled push notifications.

The "Updated" date at the top of this document will always reflect the date of the latest version. We encourage you to review this page periodically. Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.

10. Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please do not hesitate to contact us: